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Frequently Asked Questions (Click on a link to go directly to that section) |
Frequently Asked Questions
Alternate Parts
Branch Selection
Canceling Orders
Copying Orders
Catalog Issues
General Information
Internet Access
Messages on Orders
Order History
Placing an Order
| Keyword(s) | Question | Answer |
| Alternate Parts | How will I know if alternate parts are available? | In parts ordering, each line item that that has a highlighted "alt" at the right hand side of the screen. Just click on the "alt". Another browser window will open with the alternate parts listed. To select one of these parts, just click on the circle to the part listed, then click the "update" button. This will take a moment to refresh the screen and close the window of alternate parts. It will return you to the Order Parts screen listing the alternate part that you just selected. |
| Branches (Selecting) | Can I order parts from different branches within the same order? | Yes, each line offers branch selection if the part is available at a branch other than your default. Just click on the arrow to the right of the branch to view a pull down menu of the branches where that particular part is available. You will also be able to select different delivery methods by branch. |
| Canceling an Order | Can I cancel an order after it has been confirmed? | No. You can only delete orders that are in process. |
| Copy Orders | How can I place a standard order without re-keying the part numbers? | You can copy a prior order by looking up the order in order history and clicking on "copy order." You can then make changes and "complete the order." For copying a stock order see "Creating/Saving a Stock Order List" and "Using a Saved Stock Order List" in on-line help (just click on the "Help" button in the top right of the screen). |
| Catalog - Missing part numbers | I know the warehouse stocks the part, but I cannot find it in the catalog. | We appreciate hearing about catalog issues. Please provide details on any catalog discrepancies and we will pass them on to the catalog group for review and resolution. |
| Look Up Parts | Can I search for parts sub-groups by description? | Yes, in parts catalog: Enter Year/Make/Model… You are given an opportunity to enter a description and search. There’s also a parts sub-category selection ; and an alphabetical index search. |
| Searching for a Part | If I don’t know the part number, what are my options? | In the Parts Catalog, you can use
three methods to look up a part by year/make model. 1. by part description 2. by sub-category of parts 3. by alphabetical index of parts |
| New Customers | How can I get set-up with your service/software? | If you will provide your name, address, phone number and the name of your primary warehouse distributor, we will investigate the availability of our service in your area. |
| Password Change | How do I change my password? | There is an option to change your password at the top of the main menu. Click on that option. Enter your current password, new password, and then verify your new password by entering it again. Remember your password in detail because it is case sensitive and must be typed in exactly the same way every time. Should you forget your password, please call your distributor. |
| Response Time Slow | Why is the system so slow? | The system can slow down for
various reasons. If you are connecting over a normal dial-up modem connection, the speed
is limited by the speed of your phone line. A DSL or cable modem can greatly increase your
response time. Please contact your distributor. Another potential source for slow response could be the Internet - over which your order travels. Response time will vary directly with the volume of traffic on the Internet. |
| Returns | How do I process returns on TurboParts? | Returns cannot be processed via TurboParts. However, returns can be viewed through Order History – Invoiced Returns. |
| Screen Settings | I’d like to see the whole screen while I’m ordering. | This is a setting change. On your desktop bottom bar, click on Start, Settings, Display, Settings Tab – At the Screen Area box, scroll the pointer until it reads 1024 x 768. This will make everything smaller, but you’ll be able to see much more of the screen. For long orders, you may still need to scroll down to view all. |
| Service Cost | How much does this service cost each time I use it? | There is a nominal monthly charge of $35 for the use of TurboParts, which includes unlimited calls to our Support Center. |
| Signing Off | How do I sign-off of TurboParts? | At the very top of your screen, Click on "File", and then drag down to click on "Close". Or simply click on the X in the upper right corner of your screen. |
| Signing On | How do I sign-on to TurboParts. | Once you have reached the TurboParts.com website, enter your ID (in ALL CAPS) and password (case sensitive). |
| User ID & Password | What’s my system user id and password? | If you’ve forgotten your user ID and/or password, please contact your distributor. |
| Internet Access | How do I connect to TurboParts? | First connect to the Internet and
then launch your Internet browser (e.g., Internet Explorer or Netscape Navigator). If your
browser is not set to take you directly to the TurboParts site, then at the top left of your
screen, click on "File", drag down to "Open" and type in http://www.TurboParts.com.
You will be prompted to enter your User ID and password. Now is a good time to add this site to your "favorites" list. Click on your browser's "Favorites" button and click on "add". |
Internet Connection Lost | Why do I keep getting knocked off the Internet? | This is usually a telephone line issue.
If you are sharing a phone line between your computer and your fax, it is possible for the internet to be disconnected each time a fax is sent or received. You may have a telephone line with a great deal of "noise". This affects your connection. Your local phone company can help you with this issue. You may wish to consider DSL if it is available in your area. You may need an alternate local access dial up number for your ISP. Call your distributor for assistance with this option. |
| Message (Adding a) | What information should I include in the "Messages" section of an order? | Include any special instructions you want to share with those processing your order at the warehouse. Perhaps which person to see at delivery, etc. |
| Open Orders | Where can I view the orders that I have created? | From the Order History menu, select an order status to view. You’ll be able to view Open Orders, Invoiced Orders and Invoiced Returns. |
| Deleting Lines on an Order | How do I delete a line from order? | When reviewing and completing your order, simply click on the small box to the left of the line you wish to delete. This will remove the check mark from that box and the screen will automatically refresh. You will see the line disappear. |
| Make & Model Fields | How do I know what to enter in the Make and Model fields? | Click on the Year and you’ll be given available Makes. Click on the Make and you’ll be given available Models. Click on Model and you may be given available engines. Then you are taken to parts sub-groups. |
| More Lines | Why, after twenty lines, am I not offered a "more lines" button? | Parts ordering will allow you to work with twenty lines at a time. Then you must "add to order" to get more lines. |
| Order Review | Parts did not get added to my order. | For each page of parts, you need to click on "add to order". If you go to Review/Complete without this step, those items will not appear. |
| Ordering Multiple Parts | Can I order more than one part at a time? | Absolutely. The parts ordering
screen begins with 10 lines. You may add ten more before you are required to "add to
order". After entering the 20 part numbers, click on price/availability and all 20 will be looked up at one time. (This is more time efficient than checking price/availability for each piece.) After 20 lines, you are required to "add to order" to obtain more lines. You can repeat these steps as many times as necessary. |
| Pack Qty | What is Pack Qty? | A pack is the minimum order quantity for a particular part (i.e., packed in a box). The quantity you specify will be automatically rounded up to the next pack quantity, and rounded down after the first multiple. |
| Quantities (Modifying) | How do I modify the quantity of an order line? | There are two places to change the quantity. 1. Order Parts - Just click in the quantity box and change the quantity 2. Review/Complete - Click in the quantity box, change the quantity and click on the "Recalculate" button to determine your new total. |
| Total Order Amount | In the order screen where can I find the total cost of my order? | The total number of lines and total cost tallies at the blue status bar at the top of your screen. You will also see it at the bottom of the list of line items on the order review/confirmation screen. |